Shipping policy
Here's the complete Shipping Policy all together:
Shipping Policy
Thank you for shopping with Opalite Collections! Here's everything you need to know about our shipping.
Processing Time All orders are handcrafted with care and are dispatched within 3–5 business days of payment being received. During busy periods (such as holidays or sales), processing times may be slightly longer.
Custom Orders Custom or personalised orders may take longer to process depending on the complexity of the design. You will be advised of the estimated timeframe at the time of your order. We'll keep you updated every step of the way! 💜
Domestic Shipping (Australia) We ship Australia-wide via standard and express post options. Delivery timeframes once dispatched:
- Standard: 3–7 business days
- Express: 1–3 business days
International Shipping We currently ship to selected international destinations. International delivery times vary by location and are typically 7–21 business days once dispatched. Please note that customs duties, taxes, or import fees may apply and are the responsibility of the customer.
Tracking Once your order has been dispatched, you'll receive a confirmation email with your tracking details so you can follow your parcel's journey.
Lost or Delayed Parcels Opalite Collections is not responsible for delays caused by postal services or customs. If your parcel appears lost, please contact us and we'll do our best to help resolve the situation.
Packaging All orders are carefully packaged to ensure your jewellery arrives safely and beautifully presented. 💜